Policies

Shipping Policy

How we ship your instruments within Malaysia and worldwide.

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Free domestic shipping

On all orders from our online shop, delivered by GDex.

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International by FedEx

FedEx International Economy, with Priority available on request.

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Ships in 1–2 business days

For in-stock products. No shipping on weekends and holidays.

Domestic shipment

Celectric offers free shipping on all domestic orders from our online shop.

Carrier: GDex is our primary domestic carrier.

International shipment

Our primary international service is FedEx International Economy. Shipping rates:

Order value
Shipping rate
Below USD 1,000 (Southeast Asia only)
USD 50 flat rate
USD 1,000 or more
3% of total purchase price

Duties & taxes

The buyer is responsible for tariffs and import duties. We cannot accept returns or give refunds on packages refused because of these fees. Any unpaid taxes will be charged to your account.

Expedited shipment

Need it faster? On request, we can ship with FedEx International Priority.

Orders must be received by 2 pm Malaysia time (MYT). Expedite charges are paid by the customer.

Processing & backorders

In-stock products are usually processed and shipped within 1–2 business days.

If an item is out of stock, we'll give you an expected shipping time at checkout or by follow-up email.

We do not ship on weekends or public holidays.

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