Order online β it's fast, easy and safe. Browse our website for the item you need, add it to the cart and check out. Prefer not to order online? You can also order by email or phone:
βοΈ Email
Email sales@mycelectric.com with your company name, the item and the quantity you need. We'll process your order within 24 hours.
π Phone
Call +604-502 1894, Monday to Friday, 8.30am β 5pm. Our friendly team is ready to help.
To cancel an order, please email or call us and we will do our best to stop it. However, an order can no longer be cancelled or changed once:
- Manufacturing has already started at the factory, or
- The item has been shipped out by the supplier or shipped to you.
If the cancellation is successful, the customer is liable for any charges incurred (if any).
The key points are below. See the full Shipping Policy for rates and details.
- Malaysia: free standard shipping on all domestic orders, delivered by GDex.
- Southeast Asia: Ex-Works (EXW) Malaysia for orders under USD 120. For orders of USD 120 β 999: USD 40 flat rate to Singapore, USD 90 flat rate to the rest of SEA. Orders of USD 1,000 or more are calculated at checkout.
- Customs & duties: paid by the buyer. Unpaid fees billed back to us will be charged to your account.
- Expedited: FedEx on request. Order by 10:00 AM (Malaysia time) for same-day processing; additional charges apply.
- Processing: in-stock items ship within 1β2 business days. We do not ship on weekends or Malaysian public holidays.
- Backorders: we'll give you an expected shipping date at checkout or by email.
Read the full Shipping Policy β
Celectric accepts returns of merchandise, subject to the terms below.
Eligibility
- Returns must be made within 14 days of receiving the item.
- Items must be in new condition, in their original unaltered box.
- Manuals, blank warranty cards, accessories and packing materials must be returned in original condition.
- Made-to-order items (such as the Voegtlin red-y flow meter) cannot be returned.
- Special-order items are handled case by case.
- Claims for missing or damaged parts must be made within 24 hours of receipt.
Costs & refunds
- Returns must be sent back to our warehouse at the customer's own cost.
- Shipping and other fees are non-refundable.
- Restocking fees are handled at Celectric's discretion.
- All returns are inspected to make sure the product is undamaged and working correctly. If we find a fault, we reserve the right to recover our fees and expenses from you.
- Please allow 7 days for inspection, then 7 days for the refund to be credited to your account.
12-month warranty as standard
Products bought from Celectric's e-store are covered by a 12-month warranty. Some products have a different warranty period, up to 36 months. The warranty starts on the date the product is shipped from Celectric's warehouse.
What's covered
If, within the warranty period, the product is found to be defective due to improper materials or workmanship, Celectric will repair or replace the defective product or part free of charge. Customers pay the inbound freight and any taxes or duties for the warranty repair or replacement; Celectric pays only the outbound charges after the repair or replacement.
What's not covered
- Rechargeable and disposable batteries (these have a shorter lifespan, which also depends on how often they are used)
- Faults from improper use, neglect, improper installation, physical damage or alteration (e.g. operating errors, mechanical damage, incorrect operating voltage)
- Faults due to wear and tear
- Faults due to force majeure
- Products repaired by other parties
- Products whose original identification (trademark, serial number, markings) has been defaced, removed or altered
Turnaround time
Turnaround time depends on parts and product availability, so it cannot be guaranteed. To file a warranty claim, please email us.
Celectric offers lifetime technical support for all products purchased from us: unlimited help by phone and email for as long as you own the product.
Contact us β
