Terms and Conditions
Please do not hesitate to contact us for any doubt!
Celectric Sdn Bhd (831533-H)
Canceling an order
To cancel an order, please email or call us. We will try our best to stop your order. However, for cases below, we are unable to make any changes to your order where your order will become non-cancellable.
- Manufacturing already started in factory
- The item has been shipped out from supplier or has been shipped to you.
If cancelling the order is successfully done, customer is liable for any charges incurred (if any).
Customer Service
Celectric offer lifetime technical support for all products purchase with us. Unlimited technical support via phone call and email as long as you own the product. Contact Us when any assistance required.
Payment Methods
We accept Visa, Master Card and Wire Transfer for international customers. For local customers, you may pay by a bank in, giro transfer or by credit card.
Place an Order
- Order Online It is fast, easy and safe. Browse the website for the item you want, simply add to cart and checkout.
If you not comfortable to order online, you may also order through follow channels:
- Email Email us, stating your company, the item and quantity you need. We will process your order within 24 hours
- Phone Call us at +604-502 1894 within working hours from 8.30am to 5pm Monday to Friday. Our friendly staffs is ready to help you
Return Policy
- Celectric offer return of merchandise, subject to terms and conditions below:
- Return must be done within 14 days of receipt of the item.
- Restocking fees will be handled at the discretion of Celectric.
- Return does not accept the order made item such as Voegtlin Red-y Flow Meter
- All returned items must be in new condition, in their original unaltered box.
- Manuals, blank warranty cards, accessories and packing material etc must be returned in original condition.
- Special order items will be handled on the case by case basis.
- Claims for missing or damaged parts must be done within 24 hours of receipt of items.
- Shipping and other fees are not refundable.
- Returned orders must be sent back to our warehouse at customer’s own cost.
- All returns will be inspected on receipt to ensure the product has not been damaged and is still functioning correctly. In the event we find a fault, we reserve the right to recover our fees and expenses from you.
- Please allow 7 days for us to inspect the returned item.
- Once we inspect your item, we will credit your account. Please allow 7 days for refund processing.
Email us if you have further questions.
Shipping & Delivery Policy
Domestic Shipment
We offer free standard shipping on all domestic orders of any amount from our online shop. GDex are our primary domestic carrier.International Shipment (South East Asia)
To ensure safe and reliable delivery of industrial instrumentation, international shipping rates within Southeast Asia are tiered based on order value and destination:Orders less than USD 120: A delivery term of Ex-Works (EXW) Malaysia applies. Buyers are responsible for arranging their own freight or providing a designated carrier account.
Orders USD 120 – USD 999: * Singapore: USD 40 flat rate.
Rest of SEA (Indonesia, Thailand, Philippines, Vietnam, etc.): USD 90 flat rate.Orders USD 1,000 or more: Standard flat rates and percentages do not apply due to the variable weight of industrial equipment. Shipping costs are calculated dynamically at checkout based on the exact dimensional weight of your order and the destination zone.
Customs, Tariffs, and Import Duties
The buyer is solely responsible for any applicable tariffs, import duties, or local taxes. We do not accept returns or issue refunds for packages on the grounds that the buyer was unaware of these fees. Any customs fees or taxes that go unpaid and are billed back to us will be automatically charged to your account.Expedited Shipping
Upon request, shipping can be expedited using FedEx Expedited services. Orders must be received by 10:00 AM (Malaysia Time) to qualify for same-day processing. Customers are responsible for all additional expedite charges.Processing Times & In-Stock Merchandise
In-stock product is typically processed and shipped within 1–2 business days. Please note that we do not process or ship orders on weekends or Malaysian public holidays.Backorders
If the product you have selected is currently out of stock, we will provide an expected shipping timeline at checkout or via a follow-up email.
Email us if you have further questions. Remarks: We do not ship on holidays and weekends.
Warranty
- Warranty Period The product you have purchased via Celectric’s E-Store is covered by a warranty of 12 months. For some products, a different warranty period applies. Some products is covered up to 36 months. The warranty begins on the date of shipment out from Celectric’s warehouse. What can be claim under warranty? If, within the warranty period, the product is determined to be defective due to improper materials or workmanship, Celectric will repair or replace the defective product/part free of charge. Customers are responsible for paying the inbound freight charges and taxes/duties (if any) for warranty replacement or repair. Celectric is only responsible for outbound charges after repair / replacement. What do Celectric warranties not cover?
- Rechargeable and disposable batteries (These products have shorter lifespan, the length of which also depends on the frequency of use)
- Faults resulting from improper use, neglected, improperly installed, physically damaged or altered(eg: operating errors, mechanical damage, incorrect operating voltage)
- Faults due to wear and tear
- Faults due to force majeure
- If repairs have been done by other parties
- If the original identification (trade-mark, serial number( markings have been defaced, removed or altered.
Turnaround time The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. If you wish to file the warranty claim, please email us.