Return Policy

Celectric offer return of merchandise, subject to terms and conditions below:

  • Return must be done within 14 days of receipt of the item.
  • Restocking fees will be handled at the discretion of Celectric.
  • All returned items must be in new condition, in their original unaltered box.
  • Manuals, blank warranty cards, accessories and packing material etc must be returned in original condition.
  • Special order items will be handled on case by case basis.
  • Claims for missing or damaged parts must be done within 24 hours of receipt of items.
  • Shipping and other fees are not refundable.
  • Returned orders must be sent back to our warehouse at customer’s own cost.
  • All returns will be inspected on receipt to ensure product has not been damaged and is still functioning correctly. In the event we find a fault, we reserve the right to recover our fees and expenses from you.
  • Please allow 7 days for us to inspect the returned item.
  • Once we inspect your item, we will credit your account. Please allow 7 days for refund processing.

Email us if you have further questions.